Wednesday, May 5, 2010

Crossing on the Crown - Day 3: An Unexpected Stop


Sharon Miceli, our Personal Vacation Manager aboard the Crown Princess for a Transatlantic crossing, checks in once again from the ship, with yet another adventure: 
I have only a select few structured activities planned for this vacation. Other than a couple of off-the-beaten-path sites that have intrigued me enough to seek out I simply plan to see where each day takes me, follow my nose. The Crown Princess is of like mind, it seems, as we have strayed from our path twice now in only 48 hours.
The noontime bridge report announced our new course for Bermuda for a medical disembarkation and a few hours later we were knocking on the port of Hamilton's door.  We remained miles from shore but could see a few resorts sprawled along what we knew must be the famous pink sand beaches. The dazzling sunshine made it impossible to discern their pastel hues.
We slowed to a near standstill as the Hamilton pilots boat pulled alongside and brought with it a local doctor.  His attire was formal Bermudian; pale blue suit jacket, crisply starched white shorts to his knees and white shoes and knee socks. Our ship's physician greeted him in like style; his brass trimmed uniform just radiant in the sun.
As with the emergency muster two nights previous, the Captain and his staff performed the transfer of the patient to the pilot’s boat with both speed and efficiency. To the scores of us who lined the decks and peeped our heads through the railings to gaze down on the scene as it unfolded our fellow cruiser gave a thumbs-up from his stretcher. A wave of relief seemed to wash over the crowd as he and his attendants were hurried to shore in the bright orange vessel.
I was relieved to a certain extent but all I could really think about was whether or not that man had insurance. For, from what I am told, there was a battery of rather sophisticated tests performed right here on the ship. And we all know the cost of medical care these days.
So another emergency but seemingly all in a day’s work for the cool, calm and competent Captain Nash and his staff who have us back on course to Gibraltar... many days from now.

Thanks, Sharon! I hope there's also some fun and relaxation on board... so far, it seems like a lot of excitement for one cruise!

1 comment:

  1. We just received this press release. From what Sharon reported, it's not surprising that the Princess Medical Department is regarded so highly...

    SANTA CLARITA, Calif. (May 6, 2010) – The Princess Cruises Medical Departments have once again been credited with meeting the quality health standards of an internationally recognized healthcare organization.

    Following a comprehensive survey of both its shipboard and shoreside medical departments, Princess Cruises has achieved an industry first by being awarded accreditation and ISO 9001:2008 certification for quality in health care. These awards recognize the excellent standards of medical care provided on board Princess’ vessels.

    CHKS accreditation was first awarded to Princess in 2006 and, following comprehensive annual external surveys of its medical facilities, staff and procedures, in 2009 was re-accredited for a further three years. CHKS also certified that the Princess medical program meets the International Organization for Standardization’s quality standards (ISO 9001:2008) and has a management system in place that consistently meets customer and regulatory requirements. Princess is shortlisted to receive the CHKS Quality Improvement Award.

    “I think many people would be surprised and reassured to know that our medical centers achieve similar quality standards to medical facilities ashore,” said Dr. Grant Tarling, MD, senior vice president and chief medical officer for Princess Cruises. “We’ve worked extremely hard to attain these outstanding achievements which demonstrate our dedication to providing the highest standards of medical care for our patients on board our ships.”

    CHKS is a major UK based organization which works with public and private health care providers worldwide. They develop best practice standards and are accredited by the International Society for Quality in Healthcare (ISQua), the leading international healthcare quality policy and research organization, as well as by the UK Accreditation Services (UKAS) to award certification to the standards of ISO 9001:2008.

    Princess Cruises’ medical department offers one of the industry's most advanced sea-going medical programs, featuring a staff of qualified, full-time maritime professionals who work within well equipped facilities suited to the practice of medicine in a maritime environment. In addition to the CHKS accreditation and ISO 9001:2008 certification, Princess' medical program meets or exceeds the cruise ship medical guidelines issued by the American College of Emergency Physicians (ACEP).

    Princess ships are registered in Bermuda, a British Overseas Territory. Princess’ certification also applies to the medical programs of its sister lines Cunard Line, P&O Cruises UK, Ocean Village and P&O Cruises Australia, which are also operated by the Princess shoreside medical department.

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